ATIX Support

ATIX AG provides support for orcharhino. You can use the ATIX Service Portal to interact with ATIX AG Support. Within the ATIX Service Portal, you can open orcharhino support tickets, submit bug reports, or make feature requests. You can also browse the orcharhino Knowledge Base within the ATIX Service Portal to see if there is already a solution for any issues you may have.

Using the ATIX Service Portal requires a customer login. We will send you the needed account details at the beginning of your subscription period. If you forgot your password, you can reset it directly on the start page of the ATIX Service Portal. If none of this has worked for you, please contact us at sales@orcharhino.com.

When interacting with ATIX AG Support, you may be asked to perform various actions to help diagnose the problem. For more information, see Monitoring resources in Administering orcharhino.

Installing SOS report

You can create SOS reports on orcharhino to collect debugging information.

Procedure

  • On your orcharhino Server or orcharhino Proxy Server, install sos:

    $ dnf install sos
Verification

  • Run sos help to verify that SOS has been installed on your orcharhino.

Generating SOS reports

You can run sos report on your orcharhino to collect configuration, usage, log, and debugging information.

Prerequisites

  • If you want to encrypt your SOS report by using a GPG keypair, you require a GPG keypair on your orcharhino. For more information, see Generating a new keypair on gnupg.org or similar documentation to create GPG keypairs.

  • Ensure that you have installed gnupg2 and pinentry on your orcharhino.

Procedure

  • On your orcharhino Server or orcharhino Proxy Server, create a debugging report.

    • Create an SOS report without encryption:

      $ sos report

    • Create an SOS report encrypted by using a passphrase:

      $ sos report --encrypt-pass "My_Passphrase"

      By default, this will result in a GPG symmetrically encrypted SOS report using the AES256 cipher.

    • Create an SOS report encrypted by using a GPG public key:

      $ sos report --encrypt-key "My_GPG_Public_Key"

      This requires a GPG keypair on your orcharhino. You can view all available key pairs by running gpg --list-keys.

      By default, this will result in a GPG asymmetrically encrypted SOS report using 3072 bit RSA.

Additional resources

  • Run sos report --help to view all options to create the debugging output.

Providing SOS report to ATIX AG Support

When you open a support request with ATIX AG, Support may ask you to provide a system report. You can run sos report on your orcharhino to collect and upload configuration, usage, log, and debugging information.

Prerequisites

  • Ensure that you have installed gnupg2 and pinentry on your orcharhino.

Procedure

  • On your orcharhino Server or orcharhino Proxy Server, create a debugging report and automatically upload it to ATIX AG Support.

    • Create and upload an SOS report encrypted by using a passphrase:

      $ sos report \
--encrypt-pass "My_Passphrase" \
--upload

    • Create an SOS report and manually upload it to ATIX AG Support:

      • Create an SOS report encrypted by using a passphrase:

        $ sos report --encrypt-pass "My_Passphrase"

      • Upload the SOS report to ATIX AG Support.

        You can find the URL in Collecting and uploading debugging information in the ATIX Service Portal.

orcharhino Knowledge Base

The orcharhino Knowledge Base collects solutions to past issues in the form of short articles and is part of the ATIX Service Portal. It complements this documentation and includes articles that do not fit well within the structure of this documentation. Please check the orcharhino Knowledge Base before opening a ticket in case there is already a solution for it.

The ATIX Service Portal collects and publishes important and urgent security advisories in the list of security notes. This information allows you to react fast, mitigate and solve potential issues, and update software when necessary. This leads to better overall security and stability of your orcharhino.

orcharhino Training

ATIX AG offers orcharhino trainings on how to automate your data center with orcharhino. The trainings communicate orcharhino’s capabilities, including host deployment, lifecycle management, configuration management, and patch management. Participants gain valuable insights on how to make their life easier as an admin. For more information, see the orcharhino trainings website or contact us.

orcharhino Webinars

orcharhino webinars illustrate typical orcharhino usage presented by experienced ATIX AG consultants. Each webinar presents a specific use case and answers your questions after a live demo. For more information, see the orcharhino webinars website or contact us.

Past webinars are freely available on YouTube in either English or German:

Webinars in English
Webinare auf deutsch