This chapter of the documentation provides information about ATIX’s orcharhino support.
The main way for orcharhino users to interact with ATIX support is the service portal at https://serviceportal.atix.de.
Within the service portal, you can open orcharhino support tickets, submit bug reports, or make a feature request. You can also browse the orcharhino knowledge base (see also orcharhino Knowledge Base) to see if there is already a solution for any issues you may have.
Using the service portal requires a customer login.
We will send you the needed account details at the beginning of your subscription period.
If you forgot your password, you can reset it directly on the start page of the service portal.
If none of this has worked for you, please contact us at
When interacting with our support team, you may be asked to perform various actions to help us diagnose the problem. The following is a list of resources from around this documentation that may be of help with this process:
- The Troubleshooting chapter.
- The Managing Services section from the Installation and Maintenance chapter.
In addition, information on the orcharhino knowledge base and the orcharhino debug utility can be found in the following subsections: